- write a three-page paper, not including your title page and reference page, answering the following questions:
- New protocols have created several opportunities for nurses to provide care that formerly only physicians were allowed to administer. What are the management issues concerning new protocols and what criterion should guide a manager’s course of action?
- Should an HCO focus clinical measurement in an office of quality management?
- Patient satisfaction surveys criticize overall appearances and attitudes of employees. What lessons in hospitality might you learn from the hotel industry that would be applicable to improving your organization? What Biblical principles might apply?
- In the paper, be sure to:
- Evaluate the management issues and criterion that should guide a manager’s course of action concerning new protocols.
- Analyze whether an HCO should focus clinical measurement in an office of quality management.
- Evaluate the lessons in hospitality you might learn from the hotel industry that would be applicable to improving your organization.
- Defend your position, citing any research and/or evidence to support your arguments.
Expert Solution Preview
As a professor in charge of creating assignments and evaluating student performance for medical college students, the following are answers to the questions posed in the assignment.
1. When new protocols are introduced, there are management issues that must be addressed. One of the issues is ensuring that the nurses are adequately trained to administer the new care properly. Additionally, it is important to ensure that the nurses have understood the protocols and can implement them effectively. The criterion that should guide a manager’s course of action includes ensuring patient safety and quality care delivery. The manager should also ensure that there is adequate staff to provide care to patients, and that the staff schedules are appropriately managed to ensure optimal patient care outcomes. It is important to ensure the protocols are ethical, legal and in line with best practices in the field.
2. Yes, an HCO should focus clinical measurement in an office of quality management. This is because the office of quality management is responsible for monitoring and evaluating the quality of care provided by all staff members. Clinical measurement is an essential component of quality management since it allows for the measurement of patient outcomes and ensures that staff members provide care consistent with best practices and standards. As such, clinical measurements should be an integral part of quality management in healthcare organizations.
3. In the hotel industry, customer service is a top priority, and various lessons in hospitality can be learned. Healthcare providers can improve their organization by providing excellent customer service to patients, making them feel valued, and demonstrating empathy. For instance, healthcare providers can provide patients with information about their health condition, involve them in decision-making, and provide a comfortable and hospitable environment. Biblical principles that can apply include the “Golden Rule” of treating others as one would like to be treated, providing care with humility and compassion, and promoting healing and restoration.
In conclusion, the management issues posed by new protocols should consider patient safety and the quality of care provided. Clinical measurement should be an essential component of quality management, and healthcare organizations should focus on providing excellent customer service to improve patient outcomes.