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MDC Performance Improvement Management Discussion


Health information management professionals may move into positions of management and leadership, inheriting the responsibilities and challenges that accompany the title of supervisor in a healthcare organization. In most cases, quality improvement includes analyzing processes and employee behavior, along with being responsible for external standards that drive internal processes. A supervisor who leads staff is always preparing the members to grow into the next job level while still maintaining expectations for current productivity and work standards. Developing an effective work team requires strong leadership with a constant eye on improving the quality of the work environment.


A. Develop management techniques to monitor and promote productivity, teamwork, and regulatory compliance in health information management by doing the following:

1. Discuss effective processes supervisors use in maintaining workplace standards and guidelines.

2. Provide two examples of how a supervisor can promote productivity improvement for staff members.

3. Discuss how a supervisor can foster team building in the workplace.

B. Develop best practices and procedures to engage employees in the professional environment by doing the following:

1. Describe how you would create a professional development program for health information management (HIM) employees.

2. Recommend strategies for promoting employee morale.

3. Describe the various procedures you would apply in a situation where an employee needs performance counseling and corrective action.

4. Explain, as the manager, how employee retention, performance, and satisfaction are impacted by implementing performance improvement strategies.

C. Prepare for assuming the responsibility of a supervisor in a health information management role by doing the following:

1. Explain how common supervisory mistakes (e.g., staffing, watercooler chats, poor communication, bottlenecks in current procedures or workflow) can be used to enhance professional growth in preparation for increased responsibility in a healthcare management setting.

2. Explain how professional networking (e.g., attending in-services, volunteering for HIM roundtables) can enhance the professional growth and career development of healthcare professionals.

D. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.

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Expert Solution Preview

A. Effective Processes for Maintaining Workplace Standards and Guidelines
Supervisors can maintain workplace standards and guidelines by developing written policies and procedures that employees adhere to. They can review these policies with new staff members during onboarding and conduct regular training sessions for existing employees. Supervisors can also conduct routine audits to ensure staff members are following these standards and guidelines, and provide feedback and coaching when necessary.

B. Best Practices and Procedures for Engaging Employees in the Professional Environment
A professional development program for HIM employees can include regular training sessions, continuing education opportunities, and mentorship or coaching programs. Promoting employee morale can be achieved by recognizing and rewarding employee achievements and contributions, providing opportunities for employee feedback and input, and maintaining clear communication channels. In situations where an employee needs performance counseling and corrective action, a supervisor should use a coaching approach that focuses on identifying the underlying issue and providing support and development opportunities to improve performance.

As a manager, implementing performance improvement strategies can positively impact employee retention, performance, and satisfaction. These strategies can include providing regular feedback, coaching, and development opportunities, recognizing and rewarding employee achievements, and creating a positive work environment.

C. Preparation for Assuming the Responsibility of a Supervisor in a Health Information Management Role
Common supervisory mistakes can be used to enhance professional growth by treating them as learning opportunities. For example, staffing errors can highlight the importance of effective workforce planning and recruitment practices, while bottlenecks in workflow can identify areas that require process improvement.

Professional networking, such as attending in-services and volunteering for HIM roundtables, can enhance the professional growth and career development of healthcare professionals by providing opportunities to learn from peers, share knowledge and best practices, and build industry connections.

D. Acknowledgement of Sources
All content that is quoted, paraphrased, or summarized will be appropriately cited using APA-formatted in-text citations and references.

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