Bunny Frank’s pastry business has been doing well since you helped her understand the role of production management in a successful business. Her output and sales have grown, and she has hired several employees.
Recently, though, several of her longtime customers have mentioned that, from time to time, her pastries are not as good as they used to be. Bunny’s business is based on delivering quality products and service. She wants to nip any problems in the bud. Once again, she has asked for your help.
Bunny would like to have a PowerPoint presentation on hand to show current staff and future hires.
Prepare a PowerPoint presentation that contains at least eight content slides as well as a title slide and reference slide. Your presentation should address the following elements:
the importance of quality to Bunny’s customers,
the importance of quality to Bunny’s operations,
at least two quality tools Yummy Bunny Pastries can use to determine if it has quality problems and how to use the tools, and
how to assure customer service quality.
Use the notes section (speaker notes) on each slide to write what you would say about the content of that slide if you were giving the presentation. That will help Bunny use the presentation in the future.
Note: The scenario in this case study has been developed for this course and is not a real situation.
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